Support and Download

Pre-sales questions

Thinking of buying a metabones product, but want to ask a question before you take the plunge? See if your question has already been answered in our FAQ, then email presales. Sorry but due to email volume, we will only reply to questions NOT already covered by the FAQ.

The firmware update program and user manual are available from each download page.

FIRMWARE
Mount of Camera	Mount of Lens	Version	Download		Others
Sony E-mount
	Canon EF	Ver.68	Mac	Windows	User Manual
	Contax N	Ver.2.00	Mac	Windows	User Manual
Sony FZ-mount
	Canon EF	Ver.6.47	Mac	Windows	User Manual
Micro Four Thirds (incl. Blackmagic Design, JVC, Olympus and Panasonic)
	Canon EF	Ver.3.70	Mac	Windows	User Manual
Fujifilm X-mount
	Canon EF	Ver.1.30	Mac	Windows	User Manual
Fujifilm G-mount (GFX)
	Canon EF	Ver.1.20	Mac	Windows	User Manual
Canon EF-M mount (EOS M)
	Canon EF	Ver.1.30	Mac	Windows	User Manual
Canon RF-mount (EOS R)
	Canon EF	Ver.1.70	Mac	Windows	User Manual

After-sales questions

Already placed your order? Email customer service and technical support (support@metabones.com) if you should have any questions.

If your question is of technical nature, to help us serve you more quickly, please specify your setup and configuration in detail, with the following information.

Which camera body?
Which lens? Please be as specific as possible about the lens model.
Which Metabones product? (Smart Adapter I, Smart Adapter II, Speed Booster or something else?)
Adapter firmware version?
Was the adapter in Green Power-Save mode or in Advanced Manual Focus mode? Did switching to the other mode work any better?
For FS700/FS100, was the camera configured to auto iris or manual iris?

Dealership, press and partnership inquiries

You own a camera shop and you are interested in carrying Metabones products?

You are a member of the press and you have questions about our product line?

You are a manufacturer and want to jointly develop new products with us?

Email us!